SOK is the biggest private employer in Finland with over 40000 people in its ranks. It operates in businesses like retail, hotel, restaurant, service stations, banking, you name it. Partly also in Estonia. Systems up to wazoo. Nations brightest minds in business, tech and design have gathered to build and run something the nation has never seen. The coolest s**t since sliced bread.
How on earth can you build QA operations around all this? From scratch?! Are you kidding me?!! These were some of the thoughts Sami had when he took on the challenge in the beginning of 2020. A month before the pandemic isolated everyone to their homes. But 3,5 years later there is a unit of 40+ remarkable Quality Advocates producing 200-3000 % ROI on observations alone and raking so much positive feedback from their colleagues and customers, that AI should be put to handle it.
While it would be tempting to tell only a story of success, we need to also dive into the dark side of things. Into the toll this endeavour had on Sami's wellbeing. Ultimately he flew too close to the sun and is now on a path to recovery. This trip has been the most educative period in Sami's life, and now he'd like to share these life-changing lessons to the wider audience.
Key takeaways:- Learn how to scale QA functions from zero to a unit of 40+ souls.
- Learn how to lead tens of QA professionals from different cultural background and seniority levels.
- Learn to avoid the pitfalls, that in the worst case could cost you your mental health.
